Effective Date: March 19, 2026
Website: www.zenevy.com

Zenevy (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and place orders using Cash on Delivery (COD) or other services.

This policy complies with:

Information Technology Act, 2000 (India)
IT Rules, 2011 (Sensitive Personal Data)
General Data Protection Regulation (GDPR)
1. Information We Collect
1.1 Personal Information

1.When you place a Cash on Delivery order, we collect:

Full Name
Mobile Number (very important for delivery confirmation)
Shipping Address
Email Address 

👉 Note: Since we offer COD, we do not collect or store card/banking details.

2. How We Use Your Information

Your data is used to:

Confirm your COD order via call/SMS/WhatsApp
Process and deliver your order
Share tracking updates
Handle returns, refunds, or support queries
Prevent fake or fraudulent orders (COD verification)

3. COD Order Verification (Important Section)

To ensure smooth delivery and reduce fake orders:

We may call or message you to confirm your order
Orders may be cancelled if unreachable or suspicious
Repeated fake orders may lead to restriction from COD service

👉 This protects both our business and genuine customers.

4. Sharing of Information

We do not sell your data.

We only share your information with:

Courier & Delivery Partners (for shipping your order)
Order Confirmation Tools (SMS/WhatsApp providers)
Legal authorities, if required

5. Legal Basis (GDPR Compliance)

We process your data based on:

Contractual necessity (to deliver your order)
Consent (for marketing messages)
Legitimate interest (fraud prevention, COD verification)

6. Data Retention

We retain your data:

Until your order is completed
For legal/accounting purposes
For customer support history

After that, data is deleted or anonymized.

7. Cookies & Tracking

We use cookies to:

Improve user experience
Track website performance
Optimize checkout flow

You can disable cookies anytime in browser settings.

8. Your Rights Under GDPR:
Access your data
Request deletion
Withdraw consent
Object to processing
Under Indian Law:
Review your data
Request corrections
Withdraw consent

9. Data Security

We follow industry-standard security measures:

SSL encryption
Secure hosting
Limited data access
10. Third-Party Links

We are not responsible for third-party websites linked from our platform.

11. Children’s Privacy

We do not knowingly collect data from individuals under 18.

12. Grievance Officer (India Compliance)

Name: Zenevy Support Team
Email: info@zenevy.com

13. Changes to Policy

We may update this policy anytime. Changes will be reflected on this page.

14. Contact Us

Email: info@zenevy.com

Brand: Zenevy&co.
Country: India