Effective Date: March 19, 2026
Website: www.zenevy.co

Welcome to Zenevy&co. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information
This website is operated by Zenevy&co.
By using our website, you confirm that you are at least 18 years old or using it under parental supervision.
We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Services
Zenevy sells fragrance and related products.
We strive to ensure product descriptions, images, and prices are accurate.
However, slight variations in color, packaging, or fragrance may occur.

3. Pricing & Payments
All prices are listed in INR (₹) and include applicable taxes unless stated otherwise.
We currently offer:
Cash on Delivery (COD) – Pay at the time of delivery

We do not collect online payment details for COD orders.

4. Order Placement & Acceptance
Once you place an order, you will receive a confirmation via SMS, WhatsApp, or email.
Zenevy reserves the right to accept or reject any order due to:
Product unavailability
Incorrect pricing
Suspicious or fraudulent activity

5. COD Order Verification

To maintain service quality:

All COD orders may be verified via call or WhatsApp
Orders may be cancelled if:
The customer is unreachable
Incorrect details are provided
Order appears fake or suspicious

Repeated fake orders may lead to a permanent ban from COD service.

6. Shipping & Delivery
We deliver across India through trusted courier partners.
Estimated delivery time: 3–7 business days
Delays may occur due to logistics, weather, or unforeseen circumstances.

7. Returns, Refunds & Replacements
Returns are accepted only in case of:
Damaged product
Wrong item delivered
Customers must raise a request within 48 hours of delivery with proof (images/video).
Refunds/Replacements will be processed after verification.

COD charges (if any) may be non-refundable.

8. Cancellation Policy
Orders can be cancelled before dispatch.
Once shipped, cancellation is not possible.

9. User Responsibilities

By using our website, you agree:

To provide accurate and complete information
Not to misuse the website for fraudulent activities
Not to place fake or prank orders

10. Intellectual Property
All content on this website (logo, text, images, branding) is the property of Zenevy.co
Unauthorized use, reproduction, or copying is strictly prohibited.

11. Limitation of Liability
Zenevy shall not be liable for:
Any indirect or incidental damages
Delays caused by third-party logistics
Allergic reactions (users must check ingredients before use)

12. Privacy

Your use of this website is also governed by our Privacy Policy.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, including:

Information Technology Act, 2000
Applicable consumer protection laws

14. Dispute Resolution
Any disputes shall be subject to the jurisdiction of courts in India.
We encourage users to contact us first for resolution.

15. Grievance Officer (India Compliance)

As per the Information Technology Act:

Name: Zenevy.co Support Team
Email: info@zenevy.com

Response time: Within 30 days

16. Contact Information

For any questions regarding these Terms:

Email: info@zenevy.co
Brand: Zenevy&co.
Country: India