Effective Date: March 19, 2026
Website: www.zenevy.co

At Zenevy, we aim to provide high-quality products and a smooth shopping experience. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds are processed.

1. Eligibility for Returns

We accept returns only under the following conditions:

📦 Product is damaged or defective
❌ Wrong item delivered
📉 Product received in unusable condition

👉 To be eligible:

Request must be raised within 48 hours of delivery
Product must be unused and in original packaging

2. Non-Returnable Items

We do not accept returns for:

Opened or used products
Change of mind / dislike of fragrance
Minor packaging variations
Orders where delivery was attempted but refused

👉 Since our products are personal-use items (fragrance), hygiene standards apply.

3. Refund Policy (COD Orders)

As we offer Cash on Delivery (COD):

Refunds are processed via:
UPI / Bank Transfer

👉 COD handling or shipping charges (if applicable) are non-refundable.

4. Replacement Policy

We may offer a replacement instead of refund in case of:

Damaged product
Wrong item delivered

Replacement will be shipped after verification.

5. Return Process (Step-by-Step)
Contact us within 48 hours of delivery
Share:
Order ID
Issue details
Clear photo/video proof
Our team will verify within 24–48 hours
Once approved:
Return pickup will be arranged OR
Instructions will be shared

6. Refund Timeline
Refund approval: 2–3 business days
Refund processing: 5–7 business days

7. Order Cancellation
Orders can be cancelled before dispatch only
Once shipped, cancellation is not possible

8. Failed Delivery / RTO (Important for COD)
If a customer refuses delivery or is unavailable:
Order will be marked as RTO (Return to Origin)
Future COD orders may be restricted

👉 This helps us maintain fair service for genuine customers.

9. Damaged Product Claims
Unboxing video is highly recommended for faster approval
Without proof, claims may be rejected

10. Contact for Returns & Refunds

📧 Email: info@zenevy.co

11. Legal Compliance

This policy is governed by:

Consumer Protection Act, 2019 (India)
Information Technology Act, 2000